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Effective Date: July 2, 2026
At Apollo Group TV, customer satisfaction is our priority. We want you to enjoy a reliable streaming experience with confidence. This Refund and Returns Policy explains when refunds are available, how to request one, and the conditions that apply to your purchase.
By purchasing a subscription from our website, you agree to the terms outlined below.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for eligible purchases.
If you are not satisfied with your subscription within the first 7 calendar days after your purchase, you may request a refund by contacting our support team.
Eligibility for a Refund
A refund request may be approved if:
The request is submitted within 7 days of the purchase date.
You purchased your subscription directly from our website.
You provide your order number or payment confirmation.
Your account complies with our Terms of Service.
Non-Refundable Situations
Refunds may not be available in the following circumstances:
The refund request is submitted more than 7 days after purchase.
The subscription was purchased through a third-party reseller or marketplace.
The account has been suspended or terminated due to a violation of our Terms of Service.
Chargebacks or payment disputes have already been initiated with your payment provider.
How to Request a Refund
To request a refund, please contact our support team with the following information:
Full name
Email address used for the purchase
Order number or payment confirmation
Date of purchase
Reason for requesting a refund
Providing complete information helps us process your request more quickly.
Refund Processing Time
Once your request has been reviewed and approved:
Refunds are typically processed within 3–7 business days.
The time it takes for the funds to appear in your account depends on your bank, credit card provider, or payment processor.
Subscription Cancellation
You may cancel your subscription at any time.
Cancellation will prevent future renewals (if applicable), but it does not automatically qualify for a refund outside the 7-day refund period.
Technical Issues
If you experience technical problems with your service, we encourage you to contact our support team before requesting a refund.
Many issues can be resolved quickly through troubleshooting, allowing you to continue enjoying your subscription without interruption.
Payment Security
All payments are processed through secure payment providers. We do not store your complete payment card information on our servers.
Policy Updates
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about our refund policy or need assistance with your purchase, please contact our support team.
Email: [email protected]
We aim to respond to all refund requests as quickly as possible and provide a fair resolution.
